When I train my therapists, one of the questions I ask is ‘what do spa guests want?’
They all usually agree that relaxation (and its likes) is at the core of every spa experience. Likely, every so often there’s someone who has the ability to look at the bigger picture and almost whispering utters two of the most feared words within the hospitality industry, customer service.
An amazing massage or an afternoon of rejuvenating treatments are no longer sufficient when the competition is so high and easily accessible. A perfectly skilled therapist who lacks communication skills won’t contribute to the success of your spa. This is because your guests are looking for a superior, attentive and very personal experience.
Start taking your customer service to the next level with these tips:
Only by offering an enhanced customer service experience you can turn clients and new clients into loyal clients eager to visit your spa.
Discover the unique approach of the Pure Massage Spa Training Method and turn your therapists into excellent spa professionals.